Helpdesk
An IT service desk your employees will actually use.
Incidents, service requests, SLAs and a self-service portal, connected to your directory and assets in Garud Central and to the endpoints GarudView manages, so an agent sees the person, the laptop and the history together.
Everything Helpdesk gives you.
Incidents & requests
Separate flows for things that broke and things people need.
SLA policies
Response and resolution targets on business-hours calendars.
Approval chains
Reusable approval templates for requests that need a sign-off.
Knowledge base
Articles that deflect repeat tickets before they are raised.
Self-service portal
Employees raise and track their own tickets, signed in with SSO.
Connected context
Directory, assets and endpoint data pulled in from Garud Central and GarudView.
The details.
Service desk
- Incidents and service requests
- Teams and assignment
- SLA policies and calendars
- Approval-chain templates
Self-service
- Employee portal
- Knowledge base
- Ticket status tracking
- SSO via Garud Central
Integrations
- Employee and asset lookups
- Endpoint context from GarudView
- Ticket migration from GarudView
- Audit history per ticket
Where it runs.
Our cloud
Not offered on our cloud. This product is installed in your own infrastructure.
On-premise / private cloud
Installed in your data centre or private cloud. It connects out to us for updates and health, and needs no inbound access.
Built for.
See Helpdesk in action.
Write to us and we’ll set up a walkthrough on your use case.